Protecting your privacy
Autolac Industries Pty Limited as trustee for Autolac Industries Unit Trust
ABN 27 192 108 807 is committed to providing you with the highest levels of customer service. This includes protecting your privacy.
We supply a range of goods and services to individuals and business.
Your personal information
Personal information held by us may include your name, date of birth, current and previous addresses, telephone or mobile phone number, email address, bank account or credit card details, occupation, driver's licence number and PIN, username or password. We also hold details of the services that we supply you (including their status), as well as certain details about your personal interests.
If you choose not to provide certain personal information (e.g. your date of birth), we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.
Occasionally, you may need to provide personal information about other individuals to us (e.g. about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them that we can be contacted for further information.
How we collect personal information
We collect personal information in a number of ways, including:
• directly from you, for example, when you provide information by phone, in application forms or other agreements, or when you submit your personal details through our websites (eg. during www.autolac.com.au registration);
• from third parties such as our related companies, credit reporting agencies or your representatives;
• from publicly available sources of information;
• from the organisations identified under 'When we disclose your personal information';
• from our own records of how you use the services that we provide to you;
• when you visit our websites; and
• when legally required to do so.
How we use your personal information
Your personal information may be used to:
• verify your identity;
• assist you to order goods and/or services from us;
• provide the goods and services you require;
• administer and manage those goods and services, including charging, billing and collecting debts;
• inform you of ways the goods and services provided to you could be improved;
• conduct appropriate checks for credit-worthiness and for fraud;
• research and develop our goods and services;
• gain an understanding of your information and communication needs in order for us to provide you with better or more appropriate goods and services; and
• maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.
Also, your personal information is collected so that we, and our related bodies, can promote and market services to you (including by way of direct mail, telemarketing,
email, SMS and MMS messages). This is to keep you informed of products, services and
special offers and may continue after you cease acquiring services from us. If you do not
wish us, our related bodies or our dealers to contact you to promote and market
products, services and special offers to you, please call (02) 9725 2228.
When we disclose your personal information
In order to deliver the services you require, we may disclose your personal information to
outside organisations. Your personal information is disclosed to these organisations only
in relation to us providing goods and services to you.
These organisations may carry out our:
• customer enquiries;
• mailing operations;
• billing and debt-recovery functions;
• information technology services;
• installation, maintenance and repair services;
• marketing, telemarketing and door-knocking services;
• market research; and
• website usage analysis.
We take reasonable steps to ensure that these organisations are bound by confidentiality
and privacy obligations in relation to the protection of your personal information.
In addition, we may disclose your personal information to:
• your authorised representatives or your legal advisers (e.g. when requested by you
to do so);
• credit-reporting and fraud-checking agencies;
• credit providers (for credit related purposes such as credit-worthiness, credit rating,
credit provision and financing);
• our related businesses or companies;
• our professional advisers, including our accountants, auditors and lawyers; and
• government and regulatory authorities and other organisations, as required or
authorised by law.
Help us to ensure we hold accurate information
We take all reasonable precautions to ensure that the personal information we collect,
use and disclose is accurate, complete and up-to-date.
However, the accuracy of that information depends to a large extent on the information
you provide. That's why we recommend that you:
• let us know if there are any errors in your personal information; and
• keep us up-to-date with changes to your personal information such as your name
or address. If you are a subscriber to one of our online products or services, you
may change your personal details by using the relevant facility on our websites.
You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed
by law. If you would like to do so, please let us know. You may be required to put your
request in writing for security reasons.
We reserve the right to charge a fee for searching for and providing access to your
Autolac provides products and services via its website (www.autolac.com.au). Autolac’s
Website web server records anonymous information about each visit, such as the time,
date and URL of a request. This information assists Autolac to improve the structure of its
website and monitor its performance. Autolac may use 'cookies' on its website. Cookies are an industry standard and most major websites use them. A cookie is a small text file that the Autolac website may place on your computer. Usually, cookies are used as a means for Autolac’s website to remember your preferences. As such, cookies are designed to improve your experience of autolac.com.au. In some cases, cookies may collect and store personal information about you. Autolac extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved website experience that cookies offer. IP Addresses Autolac also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Autolac collects and manages IP addresses as part of the service of providing internet session management and for security purposes. How to contact us
If you have any questions in relation to privacy, please contact us on (02) 9725 2228 between 9.00am and 5.00pm, Monday to Friday. Alternatively, you can send an email to our Privacy Manager at firstname.lastname@example.org.
Privacy Statement – April 2011
© Autolac Industries Pty Limited
as trustee for Autolac Industries Unit Trust ABN 27 192 108 807
POLICY (Effective as of September 1st 2020)
Autolac Industries Unit Trust ABN 27 192 108 807 (Autolac*).
Protecting your privacy is important
to Autolac. We are committed to maintaining the security of all Personal
Information provided to Autolac, whether by individuals with whom we do
business, visitors to and users of our websites or otherwise. This Privacy
Policy details how we collect, use, and manage this Personal Information.
Autolac has appointed a Privacy
Officer who will ensure that our activities are carried out in compliance with
applicable laws. For questions regarding this Policy, to exercise your rights
or to lodge a complaint with us, please contact our Privacy Officer at email@example.com.
For the purposes of this Privacy
Policy and applicable data protection and privacy laws:
Personal Information is defined as information and data, whether recorded in a material form
or not, relating to an identified or identifiable natural person that is
processed by or on behalf of Autolac, whether by automated means; and
Autolac is considered the “data
controller” in respect of the Personal Information that it collects, uses, and
Whose information do we collect?
Autolac collects Personal Information
from a range of individuals in the context of its business activities,
representatives of our suppliers,
customers, and business partners;
industry association representatives;
users of Autolac websites; and
What information we collect and why
we collect it
We collect Personal Information from
you where it is relevant for our purposes as further detailed below.
Autolac may collect a range of
information in a business context, such as your name, gender, job title, photographic
identification, email address, home address and other contact details, details
of your business and other interests, experience and/or academic and
professional qualifications, third party references, communications with you
(including notes from meetings and telephone call recordings), feedback or
survey responses that you provide to us, financial and payment information, and
information collected from questionnaires and/or interviews.
Autolac uses information collected
from you for business-related purposes, including negotiating, concluding and
performing contracts, managing business relationships, administering real
estate leases and licences, recruitment, managing accounts and records,
communicating with you and third-party contacts, supporting corporate social
responsibility activities, security, legal, regulatory and internal
investigations and debt administration.
When you use our websites, Autolac
collects certain standard information that is sent by your browser to our
website. This includes technical information, such as your IP address, browser
type, operating system, language, time zone setting, access times, and any
referring website addresses.
Autolac uses this information to
administer our websites and for internal operations, including troubleshooting,
data analysis, testing, research, statistical and survey purposes. Autolac also
collects certain information to provide users with a personalised experience
when visiting our websites. Through the use of a ‘cookie’, Autolac can record
information about your visit to our website including the clickstream to,
through and from our site (including date and time), the pages visited, page
interaction information and methods used to browse away from the page. This
information is used anonymously and in aggregate and is collected and logged
for statistical purposes. Through analysis of these records, Autolac can
provide an improved service when users revisit our websites. See below for
Other than as stated in this Privacy
Policy, no attempt is made to identify our users of our websites or their
browsing activities except:
where a law enforcement agency
exercises a warrant to inspect logs or any such information is otherwise
required to be produced by Autolac to authorities or regulators; or
where Autolac believes it is required
to collect and produce relevant electronic documentation to fulfil its
obligations to third parties, including statutory organisations under local
Access to other websites via
websites that may be accessible via hyperlinks from Autolac websites are owned
has no control over the content of those websites. Please review the privacy
policy of each individual website you access and assess whether the policy is
satisfactory to you before you use the other websites.
Cookies & Related Technologies
Our websites and mobile applications
computer or mobile device when you visit a website or use an app. Cookies
collect information about users and their visit to the website or use of the
app, such as their Internet protocol (IP) address, how they arrived at the
website (for example, through a search engine or a link from another website)
and how they navigate within the website or app. A cookie cannot read data from
your hard disk or read cookie files created by other websites.
technologies to facilitate your internet sessions and use of our apps, offer
you services according to your preferred settings, track use of our websites
and apps and to compile statistics about activities carried out on our web sites
and/or through our apps.
You may set up your web browser to
block cookies or remove cookies stored from your computer or mobile device.
However, if you do so, you may not be able to use certain features and
functions of our websites and apps.
Providing Personal Information
At times, Autolac may ask you to
voluntarily supply Personal Information, such as your name, email address,
location, telephone number, and preferred means of communication, for purposes
such as subscribing to Autolac news alerts, direct marketing or requesting
further information from Autolac.
Where we ask you to voluntarily
supply Personal Information, we will use it to provide you with the information
or services that you have requested from us.
Job Applicants’ Personal Information
When you submit a job application to Autolac,
or to a recruitment agent or advisor engaged to administer our employment
marketing initiatives and/or the recruitment/engagement process, we will
collect more specific Personal Information about you, such as your name, email
address and telephone number, qualifications and career history. We may also
ask you for other information, such as information on your interests and the
types of jobs in which you are interested. We may also collect your Personal
Information from publicly available sources (such as Facebook and LinkedIn);
and from third parties (such as references, psychometric test results, and
police checks). The Personal Information you provide to Autolac in, and in
connection with, your job application, and the further information which we
collect will only be processed for the purpose of considering employment or
internship positions at Autolac.
If any job application you make is
unsuccessful, Autolac may choose to retain your Personal Information for a
period of up to 12 months for the purposes of considering you for other roles
within Autolac. Autolac is under no obligation to retain your Personal
Information for this purpose and may elect to delete your Personal Information
at any time following an unsuccessful application. You may also request that Autolac
deletes your Personal Information if you do not wish to be considered for
further roles. You can do this by informing Autolac when you submit your job
application, or at any time after applying, by emailing us at firstname.lastname@example.org.
Sensitive Personal Information
Sensitive Personal Information
revealing racial or ethnic origin, political opinions, religious or
philosophical beliefs, trade-union membership, health or medical conditions,
genetic or biometric information, sexual orientation, or criminal convictions and
offences may be processed by Autolac if such processing is necessary to comply
with laws and regulations or where you provide this information voluntarily or
otherwise consent for us to do so.
Autolac may monitor emails sent to
and from its workforce, which may contain Personal Information relating to
third parties. The information contained in such emails may be used for
business-related purposes, for example when investigating incidents within Autolac.
Although Autolac endeavours not to review the contents of personal emails,
there may be occasions when this is necessary, for example, to investigate a
breach of security within Autolac, or in the context of legal proceedings.
The legal basis for Autolac
processing your Personal Information
To comply with applicable data
protection and privacy laws, Autolac is required to set out the legal basis for
the processing of your Personal Information. In accordance with the purposes
for which we collect and use your Personal Information, as set out above, the
legal basis for Autolac processing your Personal Information will typically be
one of the following:
the performance of a contract that we
have in place with you or other individuals;
Autolac’s or our business partners’ legitimate
business interests; or
compliance with our legal
Disclosure of the information we
Autolac may share your Personal
Information with people within Autolac who need to know that information for
business or legal reasons, for example, in order to carry out an administrative
function such as processing an invoice, or to direct a query that you have
submitted to the relevant department within Autolac.
We may disclose your Personal
Information to third parties including the authorities, Autolac's advisors,
suppliers of IT services and third parties engaged by Autolac for the purpose
of providing services requested by you; to protect any intellectual property
rights in any materials displayed on or otherwise available from Autolac's
websites; for the purposes of seeking legal or other professional advice; to
respond to a legal request or comply with a legal obligation; and to enforce Autolac's
We may disclose your Personal
Information to third parties if we sell, buy, or merge any business or assets,
including to the prospective seller or buyer of such business or assets. Autolac
may also disclose the Personal Information you provide to us in connection with
the job recruitment process to Autolac HR practitioners and to Autolac's
recruitment advisors for the purpose of considering you for career
opportunities with Autolac.
Transfer of your Personal Information
to other countries
Please note that any person to whom Autolac
situated in a country other than your own and that such country may provide a
lower level of data protection requirements than your own country. By agreeing
to a country other than your own.
Whenever we transfer Personal
Information across borders, we take steps to put in place adequate safeguards
to protect your Personal Information and to make sure it is treated in
Access to Autolac's Webstore and eBusiness websites
Access to Autolac’s Webstore or other
eBusiness websites or portals may be provided to Autolac's customers to conduct
ecommerce transactions or for supplier management purposes. Users of Autolac's Webstore
or eBusiness websites or portals may be required to register with the customer
database by providing their email address; their name, company name, office
name; their business address, business phone; and a valid Autolac internal
Autolac will collect details in the customer
database that are relevant to the use of the Webstore or eBusiness websites.
While Autolac will use the registration details for demographic analysis and to
personalise your web experience, Autolac will not make customer details
available to external parties.
Retention of Personal Information
Autolac’s aim is to keep your
Personal Information for no longer than is necessary for regulatory or Autolac’s
business reasons. The amount of time for which records are kept varies
depending upon the type of Personal Information they contain.
Your rights in relation to your
If you would like to access or obtain
a copy (which may be in machine-readable form) of the Personal Information Autolac
holds about you, please email your request to email@example.com.
Autolac endeavours to ensure that the
Personal Information it holds about you is complete, accurate, and up to date.
If you consider that your Personal Information is incomplete, inaccurate, or
out of date, you have the right to require us to correct it. To correct, erase
or limit the processing of any of the Personal Information we hold about you,
please email your request to firstname.lastname@example.org.
If you do not provide us with the
information sought in the required fields, we may be limited in our ability to
provide you with services.
Complaints and Concerns
If you have a concern or complaint
about how Autolac has used your Personal Information, as a first step, you
should raise this in writing with Autolac, via email to email@example.com.
If you are not satisfied with the
handling of your concern or complaint by Autolac, you can escalate this to the
Australian Information Commissioner (www.oaic.gov.au) if you are in Australia.
future will be posted on this page and will apply to all your Personal
Information held by us at that time.
Questions, comments, and requests
Autolac is a registered trademark of Autolac Industries Pty Ltd as trustee for Autolac Industries Unit Trust ABN 27 192 108 807